General Rental Conditions

 Start date: April 9, 2021

1.     Purpose


These general rental conditions apply without restriction or reservation to all online rentals proposed by the company adidas France (hereafter referred to as: “adidas” or the “Company”) via the website (hereafter referred to as: “the Website”).


The Website is an e-commerce platform via which private clients (hereafter referred to as the “Users”) can rent durable consumer goods (hereafter referred to as: “the Products”) (hereafter referred to as the “Services”).


The objective is to offer the Users a new consumption model for the Products, with the emphasis on renting them rather than buying them outright.


The purpose of these general conditions is to define the terms and conditions for the online rental and delivery of the Products in addition to the parties’ related rights and obligations. Rental is available in metropolitan France, excluding Corsica.


These conditions are accessible via a direct link at the bottom of the Website page and may be printed at any time.


The applicable version of the general conditions is that available for consultation online via the Website on the date the User places his order, a copy of which is sent to him with his order confirmation.


These general rental conditions take precedence over all other general or special conditions not expressly approved by the company adidas France Sàrl .


Where applicable, they may be accompanied by special terms of use for certain services proposed via the Website, which are considered additional to these general conditions and, in the event of any contradictions, will take precedence over the latter.

2.     The company’s identification and contact information


adidas is the operator of the Website, registered in the Trade & Company Register of Strasbourg under the number 085 480 069 having its registered office at 1 Allée des Orcades - 67000 Strasbourg which proposes the Products for rental.

adidas may be contacted via the following phone number +33 805 08 11 21 including concerning all complaints:



3.1         Legal capacity


The Website is accessible by:


-       Any natural person possessing the full legal capacity to enter into a commitment under the terms of these general conditions. A natural person not possessing the appropriate full legal capacity may only access the Website subject to the consent of his/her legal representative.


-       Any artificial person acting via a natural person possessing the legal capacity to enter into a contractual relationship in the name of and on behalf of the artificial person.


3.2         Acceptance of the general conditions


The acceptance of these general conditions by the User is formally confirmed by means of a tick box in the order form. This acceptance can only be full and complete. Any conditional acceptance will be considered null and void. Any User who does not agree to be bound by these general conditions must not place an order on the Website.


4.     Product characteristics


Before placing an order online, in application of the provisions of article L111-1 of the French Consumer Code among others, the User must familiarise himself on the Website with the characteristics of each Product he wishes to order.


The Products are proposed for rental online subject to available stock or subject to the possibility of ordering them, where applicable.


The User is informed and agrees that the ordered Product is rented ‘as is’, and that it may have already been rented out previously before being reconditioned by adidas (or by any third party designated by adidas).


The photographs and descriptions of the Products proposed for rental online are as accurate as possible. They are only binding on adidas for those aspects specifically stated.


The User is however informed and agrees that the Product rented and delivered to the User does not correspond to the exact Product model photographed and featured on the Website at the time the order is placed.


5.     Orders


5.1         Placing orders


Any User can place an Order for one or several Products without registering on the site beforehand.


To place an order, the User must select the Product of his choice, place it in his shopping cart and select the chosen rental period.

He may view a summary of his shopping cart at any time until the order has been confirmed and may rectify any possible errors in the entered information.


The order is considered as being received by adidas when the latter can access it.


When placing his order, the User is invited to supply his contact details for delivery and invoicing purposes. He must complete all fields shown as mandatory in the form provided for this purpose. Orders which do not contain all of the required information cannot be confirmed.


The User guarantees that the information he provides in the order form is accurate, up-to-date, truthful and in no way misleading.


He is informed and accepts that this information constitutes proof of his identity and is binding upon him once confirmed.


5.2         Order confirmations


After completing his order, the User receives an order confirmation e-mail which:


(i)              lists the items of the order and the expected delivery date,

(ii)            includes the general conditions applicable on the order date,

(iii)           includes the invoice for the order.


The User must ensure that the contact details supplied when placing his order are correct and that these are sufficient for him to receive the order confirmation e-mail. Should he not receive it, the User must contact adidas using the contact details mentioned in article 2.


adidas recommends that the User carefully stores the information contained in the order confirmation.


The order confirmation is considered as being received by the User when the latter is able to access it.

6.     Prices and payment terms


6.1         Prices


The rental prices for the Products are displayed on the Website.


These are displayed in euros, inclusive of tax (French VAT and other applicable taxes).


adidas reserves the right to propose promotional offers or price reductions, at its sole discretion and subject to conditions of which it alone will be the judge.


The prices do not include any delivery charges that may be applicable to the delivery of the Products, which are invoiced as a surcharge. The applicable delivery costs will be shown before the User confirms the order.


The applicable price is that displayed on the Website at the time the User’s order is booked.



6.2         Payment terms


The total rental price for the Product selected by the User is payable at the time the order is placed, for any one-off rental.


The terms for taking out a rental subscription for a Product and the related financial terms are described on the Website and will be accessible by the Client before placing any order.


In all cases, the User is informed of and agrees to make a down payment to adidas when taking out a subscription to the rental in question, the price for which will be displayed on the Website at the time the Order is placed.


Any delivery charges will be shown on the Website.


Payment can be made online:


o   by bank card, using the secure online payment service indicated on the Website,

o   by Paypal.


…or by any other means proposed on the Website at the time the order is placed.


The User warrants to adidas that he possesses the necessary authorisations to use the chosen means of payment.


adidas reserves the right to suspend or cancel any order and/or delivery in the event of the non-payment of any sum payable by the User, in the case of payment-related incidents or in the case of fraud or attempted fraud concerning the use of the Website.


Penalties equivalent to 1.5 times (one and a half times) the official French interest rate will automatically be applied to any sums remaining unpaid following the initial presentation of formal notice to comply by registered letter with proof of receipt.


6.3         Invoicing


The purchase invoices are sent to the User by e-mail, with a link enabling him to view these general rental conditions at any time.


7.     Delivery


7.1         Delivery destinations


Users are expressly informed that the Website proposes the delivery of the Products only to Metropolitan France, excluding Corsica.


7.2         Delivery methods


Products ordered on the Website will be shipped to the address stated in the User’s order as the “delivery address” (which may differ from the invoicing address), which, unless specifically agreed otherwise between the parties in accordance with the terms of article 7.1, may only be situated in one of the countries mentioned in the said article.


The User is informed before confirming his order of the possible delivery methods for the ordered Product and of the lead times and costs corresponding to each of these methods.


The User must select the desired delivery method and provide all necessary information to allow for the effective delivery of the Product via this method.


7.3         Delivery dates/lead times


For each Product proposed for rental, the Website mentions the delivery lead times, which are provided for information purposes only according to the geographical area and delivery methods selected by the User.


The actual delivery date will be confirmed to the User in the order confirmation e-mail.


Should delivery not be made within the above-mentioned lead time, the User may cancel the order by registered letter with acknowledgement of receipt or in writing using another durable medium, if, after having  instructed adidas, using the same methods, to carry out delivery within a reasonable additional period, the said delivery does not arrive within this period.


The contract is considered as cancelled when adidas receives the letter or other written item informing it of this cancellation, unless it has fulfilled its obligations in the meantime.


If the contract is cancelled in accordance with the above-mentioned conditions, the User will receive a refund for all sums he has paid, including delivery costs, at the latest within the 14 (fourteen) days following the date on which the contract was cancelled.


adidas reserves the possibility in all circumstances to contact the User to propose alternative solutions for the reimbursement of the rental price of the Products and the delivery costs. The User must clearly express his acceptance of the choice of an alternative reimbursement method on a durable medium.


7.4         Conditions for returning Products


The User must return the rented Product to adidas in accordance with the conditions stated on the Website at the time the order was placed.


If the Product is returned late, the User must pay adidas the total penalties stipulated on the Website at the time the order was placed.


If the Product is not returned within the time and in the conditions mentioned on the Website, the User will be debited for the sales price of the rented Product.


8.     Right of withdrawal (cooling-off period)


The Users benefit from a right of withdrawal (cooling-off period) up to 7 (seven) days before the start of the rental period, with a minimum of 14 (fourteen) days as from the order date. They may exercise this right by sending adidas the form shown in the Appendix to these conditions, duly completed, or any other unambiguous declaration expressing their wish to withdraw, to the contact details mentioned in article 2 before the expiry of the above-mentioned period.


As an exception to the above, Users are expressly informed and accept that certain Services may be supplied to them and may begin before the end of the above-mentioned withdrawal period, including in cases in which the rented Product is delivered to them before the end of the said period. 


Consequently, any User who opts to exercise his right of withdrawal when the Product has already been delivered to him, at his express request, before the end of the withdrawal period, must pay adidas a sum corresponding to the service supplied up to the time the notification of his decision to withdraw was issued, this amount being proportionate to the total rental price agreed at the time his order was placed, pursuant to the provisions of article L 221-25 of the French Consumer Code.


The Products must imperatively be returned to adidas in their original packaging, without undue delay, and at the latest within 14 (fourteen) calendar days after the User’s notification of his wish to withdraw. They must be accompanied by a copy of the corresponding rental invoice. The User is considered liable if the Products are damaged during their return to adidas.


The User will be reimbursed as soon as possible, and at the latest within the 14 (fourteen) days from the date on which adidas actually receives the withdrawal request. The refund will be for the full sum the User paid for his order, following the deduction, where applicable, of the return carriage costs, which are borne by the User. adidas nevertheless reserves the right to postpone this payment until the Products have actually been recovered.


9.     Statutory guarantees


The User benefits from the statutory guarantees against non-compliance and latent defects concerning the rented items, including conformity-related defects resulting from the packaging of the Product ordered via the Website.


If the User finds that the Product delivered to him suffers from a defect, a conformity issue or is damaged, he must inform adidas by contacting them using the contact details mentioned in article 2 of this agreement, stating the nature of the defect, nonconformity or damage noted and sending any appropriate items of proof including in the form of photographs.


adidas will organise the return with the haulier of its choice and will inform the User of this by any appropriate means. adidas will assume the return carriage costs.


The Products must imperatively be returned to adidas in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.


Product returns which do not meet the above-mentioned criteria will not be considered.


adidas will perform the necessary verifications and will propose that the Product be replaced when possible. If replacement of the Product is impossible, adidas will reimburse the User for the full price paid to rent the Products and the corresponding delivery costs, by any appropriate means, as soon as possible and at the latest within 14 (fourteen) days following the date on which adidas informed him that it was impossible to replace the Product.

The Parties are reminded that in the case of a legal guarantee of conformity, all consumers:


-       have a period of two years as from the delivery of the item during which to act;

-       may choose between repair or replacement of the item, subject to the cost conditions mentioned in article L217-9 of the Consumer Code;

-       are not required to provide proof of the existence of the conformity-related issue affecting the item during the twenty-four months following its delivery.


The Parties are also reminded that the legal guarantee of conformity applies independently of any commercial warranty that may be granted.


Additionally, any consumer may decide to implement the warranty against latent defects affecting the item sold, under the terms of article 1641 of the Civil Code. In this case, he may choose between cancellation of the rental or a reduction in the rental price pursuant to article 1644 of the civil code.



10.  Users’ obligations


Users bear sole liability for their use of the Products. It is their responsibility to verify the suitability of the Products for their specific requirements before renting the said Products.


They are also informed and accept that the rented Product is not in an ‘as-new’ condition and that it has been reconditioned prior to being rented.


Users also agree:


-       to provide adidas with valid information concerning their last name, first name, postal address and e-mail address;

-       that they will not seek to obtain any rights of ownership concerning the Product;

-       not to sub-rent the Product or transfer their rights and obligations under the terms of these general conditions to a third party;

-       to use the Product responsibly and for its intended purpose,

-       to return the product within the period mentioned on the Website at the time the order is placed, failing which the late compliance penalties mentioned in article 7.4 will apply;

-       to keep the Product in good condition;

-       to return the Product in the condition in which it was issued to them;

-       to only use the Product on a personal basis.


11.  Company’s liability


11.1      adidas agrees to regularly perform checks to verify the operation of and access to the Website. For this purpose, adidas reserves the right to temporarily interrupt access to the Website for maintenance reasons. Similarly, adidas may not be considered liable for any difficulties in accessing or inability to access the Website due to circumstances outside its control, to force majeure events, or due to problems with telecommunications networks.


11.2      adidas provides the User with no guarantee concerning the Products’ suitability for his requirements, expectations and constraints.


11.3      adidas may not be considered liable for any non-performance or late performance of the rental contracts due to circumstances outside its control or to cases of force majeure, it being expressly stated that in addition to those usually accepted by the case law of the French courts, the following circumstances will be considered as cases of force majeure: exceptionally bad weather, natural disasters, fires and floods, lightning, terrorist attacks, outages or blockages concerning telecommunications networks, means of transport or postal services, including due to strikes, loss or damage caused by viruses which the security measures existing in the marketplace were unable to eradicate, in addition to any public-order or legal or statutory requirements imposed by the relevant authorities and having the effect of substantially modifying these general conditions.


11.4      In all circumstances, the liability that may be incurred by adidas under the terms of this agreement is expressed limited to only the direct losses suffered by the Users.

12.  Intellectual property rights


The systems, software, structures, infrastructure, databases and content of all forms (text, images, graphics, music, logos, brands and trademarks, databases, etc.) used by adidas on the Website are protected by all applicable intellectual property rights or database producers’ rights. Any disassembly, decompilation, decryption, extraction, reuse, copying or more generally any act of reproduction, representation, circulation and use of any of these factors, whether wholly or partially, without adidas’ consent are strictly prohibited and may result in legal action.


13.  Personal data


adidas implements a personal data protection policy, the details of which are explained in the document entitled “Charter for the protection of personal data”, with which the User is expressly invited to familiarise himself.

14.  Prohibited behaviour


14.1      The following are strictly prohibited: (i) any behaviour likely to interrupt, suspend, slow down or impede the satisfactory operation of the Website, (ii) any intrusions or attempted intrusions in adidas’ systems, (iii) any misuse or misappropriation of the Website’s resources, (iv) any actions likely to disproportionately overload the latter’s infrastructure, (v) any attempt to circumvent security or authentication measures, (vi) any acts likely to adversely affect the rights and the financial, business or moral interests of adidas  or of the Website’s users, (vii) any practices involving the use of Website for any purposes other than those for which it was designed, and finally, more generally (viii) any failure to comply with these general conditions or the applicable laws and regulations.


14.2      Similarly, it is strictly prohibited to trade, rent, sell or assign all or part of the access to the Website and the information it contains.


14.3      In the event of infringement of any of the provisions of this article or more generally any infringements of laws and regulations, adidas reserves the right to take all appropriate measures and to take legal action.



15.  Modifications


adidas reserves the right to modify these general rental conditions at any time. In this case, the applicable conditions will be those in force on the date the User places his order.


16.  Language


If these general conditions are translated into one or several languages, the language for the interpretation of the conditions will be the French language in the event of any contradiction or disputes concerning the meaning of any term or provision.


17.  Mediation


The User has the right to have recourse, free of charge, to the platform of the European Commission for Online Dispute Resolution: for the amicable resolution of any dispute with adidas concerning the performance of this Agreement


18.  Applicable law and jurisdiction


These general conditions are governed by French law.


In the event of any dispute concerning the validity, interpretation and/or performance of these general conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to hear the case, unless mandatory procedural rules to the contrary apply.




Appendix – Withdrawal form



(Please complete this form and return it only if you wish to withdraw from the contract).



For the attention of:   

adidas France  - c/o adidas/Reebok Customer Service

Returns department

Hoogoorddreef 9a

1101 BA Amsterdam

The Netherlands


I hereby inform you of my decision to withdraw from the contract concerning the rental of the item mentioned below:



Order number:


Ordered on (*) / received on (*)


Name(s) of the User(s):


Address of the User(s):




Signature(s) of the User(s):

(only if this form is submitted in paper form)








(*) Please delete as appropriate.